Q.1: How do I pay with my credit card?
Ans. Go to the page on our site that shows the fabric that you desire. Click on the text link below the picture of the fabric to go to the "shopping cart". In the shopping cart you will add your custom options. You will "add" this fabric to your cart. Repeat this process until you have added all the fabrics that you wish to purchase. Then click on the link at the top of the page in the shopping cart to "checkout". When you checkout you will create an account and add shipping information, and credit card information.
Q.2: What is your price range (currency)?
Ans. Our suits start at $429 and go up a little bit from there depending on the cost of the fabric. The quality on all our suits is always the same, superior! All prices are listed in U.S. Dollars.
Q.3: Do I have to get re-measured every time I pick something out?
Ans. No. Our database remembers all customer information including size and mailing address. If you need to modify some information, just update your customer record. If there are no changes, just pick out some new suit fabrics and the rest is already done.
Q.4: Where will my suits be made?
Ans. Every suit is hand made to your specifications at a factory in Bangkok, Thailand. Our tailor has been affiliated with this factory for over 21 years, and that relationship allows us to maintain our consistently superior quality.
Q.5: Can I choose different styles on different suits?
Ans. Absolutely! When execsuits says custom that is what we mean! Although we incur additional costs for this flexibility (and don't pass them on to you), we want you to feel free to customize your suits the way you want them. We are confident that our flexibility and quality will bring you back for more business in the future.
Q.6: Can I use different fabrics on each custom suit?
Ans. No problem! You choose the fabric, you choose the style, you choose the size and we do the rest. We try to offer a wide array of reasonably priced popular fabrics on our site. We routinely update our fabrics when we find something new that we feel will appeal to business executives.
Q.7: I worry about the fit with a suit bought off the internet, how do I know that it will be right?
Ans. We make all of our suits using standard US sizes. We also put extra fabric in the jacket and the pants to allow for alterations.
Q.8: Does execsuits offer any kind of a guarantee?
Ans. Yes. We absolutely guarantee our suits to be made to meet the specifications that you defined in your order. We also guarantee all execsuits to made to our exacting quality standards and free of defects. All execsuits will last based on normal wear and tear. Customer satisfaction is our number one priority.
Q.9: Are new fabrics ever available?
Ans. Yes, we routinely will add / remove fabrics from our product offering based on whether they
meet our criteria. Our criteria are simple:
* Is the suit fabric good quality?
* Can we offer the fabric at a competitive price?
* Do we reasonably think that fabric will be available in sufficient quantity?
* Do we think that business executives will like the fabric?
Q.11: Does each customer get his own individual pattern?
Ans. Definitely! Like we say, "custom suits made just for you". Each suit is made based on your preferences and made only for you. The only constant with our custom suits is our superior quality, every suit we make comes with that!
Q.14: Will my jacket be large enough?
Ans. Absolutely, we would not suits that did not fit properly, and we would not want you to do so either. All our suits are made using standard sizes and have extra fabric added in case you need to make alterations.
Q.15: Is it possible for you to duplicate the fit of a favorite jacket presently in my wardrobe?
Ans. Not a problem! Just mail us an existing jacket that fits very well and we will copy that fit. Then we will FedEx your existing jacket to you along with your new suits.
Q.16: Do you share your customer list with other companies?
Ans. NO! We value our customers and their privacy, we would never do that. We may occasionally send you an email from execsuits on something that we think may be of interest to you, but we will never share your information with any other group or company.
Q.18: How long does it take to receive my suits order?
Ans. It will take about one week to tailor and ship your order from Thailand. From there it will usually take another 2-3 days to clear U.S. Customs and reach your address.
Q.19: Why should I buy suits from execsuits and not someone else?
Ans. There are numerous reasons why you should by from execsuits, and we hope that our web site tells you all you need to know. But incase you missed them; here are some differences with execsuits!
* We have American management and our own tailor, we know what business executives want and value
* We charge as low as $429 a suit not $1000+, and we do not have a minimum order, you can order one quality suit if you wish
* You have FREE shipping with the purchase of every suit
* We don't make you wait 5-8 weeks for delivery, we ship within one week
* Our number one goal is your complete satisfaction, and that is not lip service, that is something that we live by!
Q.20: What do I owe U.S. Customs for my suits?
Ans. execsuits ships all our products to the United States using the fair value methodology. Any customs duties incurred are always the customer's responsibility.